If you are having trouble logging into the Club website or resetting your password, the help on this page should get you through the most common issues.
You can re-enter your existing password if you wish to but we recommend that you create a new one, as it helps to keep your account secure if your password is changed occasionally.
If you are unable to login or reset your password, please telephone the Membership Team:
The video without audio below takes you through the process of resetting your password. Click on the icon in the bottom right corner of the video to view it in full screen. There is also a handy instruction guide should you wish to view the guide in PDF form.
If you are having trouble with your browser remembering your old password, download our guide to help you update/delete autofill data, for example, saved passwords.