Important Message: Member Information

We have been made aware of the loss of some member information on a Club laptop which has been lost. The information includes contact details, such as names and addresses.

At the outset, we would like to reassure you that no financial or password information was lost and the security of the Club’s IT systems is not affected.

There is no indication that the lost information has been discovered or used. However, we recommend that you are vigilant for emails which appear to have been sent from the Club asking for any personal information. We will not send you emails asking for such information.

If you are unsure about any emails you receive which appear to be from the Club or have any questions, please forward them to memberIT@royalautomobileclub.co.uk or call 020 7747 3250 or the Club Switchboard (020 7930 2345 or 01372 276311) who will connect you to the Communications Team to verify whether the email is genuine.

Please rest assured that we are doing everything possible to minimise further risk and prevent a reoccurrence.

What data has potentially been lost?

The laptop contained the following personal information: first name, surname, address, date of birth, email address, membership number and contact number. No financial or password data was included.

What is the risk to my personal data?

We believe the risk of the data being used is low.

We are urging all members to be vigilant with any emails which appear to come from the Club and ask for personal information. We will not send any such emails and they could be a phishing attempt. Phishing emails are ones which try to trick you into giving out personal or confidential information.

What should I do if I receive any suspicious emails?

Please forward any emails you are concerned about to memberIT@royalautomobileclub.co.uk and we will verify whether they are genuine. You can also call the Club on 020 7747 3250 for advice.

What are you doing to prevent this from happening again?

We are taking expert advice to ensure improvements are made.

Is there anything I can do to protect myself?

You should remain vigilant for any emails that you are not expecting, particularly if they ask you for personal or financial information or ask you to download anything.

We recommend that if you are telephoned by anyone asking you for personal data or passwords you call that person back through the usual Club switchboard numbers: 020 7930 2345 and 01372 276311.

You may also wish to visit https://www.gov.uk/report-suspicious-emails-websites-phishing for further general information on internet security.

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