Moses joined the Club as Food and Beverage Manager based at Woodcote Park in Epsom following a long period at Flemings Hotel in Mayfair. He was pleasantly surprised by the Club’s complete commitment to personal development and the open culture that provides scope for people to share ideas.
Moses explained, ‘When I started at the Club in 2015, I was genuinely apprehensive about leaving the hotel environment I’d previously worked in. In hindsight it was a great move – in fact, the best of my career. There are common values shared by all our people, designed to ensure an enjoyable working environment and the best in service standards to our members. The support is stunning, be it training courses to develop your skills or the comprehensive benefits package offered by the Club. In my first year I have proposed a number of initiatives to the Management Team, and these have been accepted and introduced. These include a Member Satisfaction Tracker to measure the teams’ performance, and an Onboarding Plan that ensures new starters get every opportunity to fully understand the culture and values of the club. There is always so much happening at the Club, with the Woodcote Park Lounge redevelopment just completed and now we are focused on the opening of Stirling’s Restaurant and Cocktail Bar. There is a constant focus on improvement and people are encouraged to work on their own initiative. I was very proud to win the Empower Manager of the Year in my first 12 months.’